FAQ
SHIPPING
1. How long does it take to process my order?
Orders are processed within 1–3 business days. Once your order is shipped, you’ll receive a confirmation email with a tracking number.
2. What are the shipping times?
We aim to deliver your order within 7–14 business days after processing. Delivery times may vary slightly depending on your location and unforeseen circumstances such as carrier delays.
3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
4. What if my order hasn’t arrived within 14 business days?
If your order hasn’t arrived within the expected time frame, please contact us at [sales@custom-kings.com]. Our team will assist you in locating your shipment or resolving the issue.
5. Do you ship internationally?
Currently, we only offer shipping within Europe. If you’re located outside of Europe and wish to place an order, please contact us at [sales@custom-kings.com] for potential options.
MY WATCH
Is my watch waterproof?
All of our watches are designed with a minimum water resistance rating of 3ATM. This ensures they can withstand splashes or brief exposure to water, such as accidental drops in the sink or unexpected rain. However, they are not suitable for activities involving prolonged water exposure, such as swimming, diving, showering, or bathing.
SOCIAL MEDIA
1. How can I get featured on your Instagram?
It’s simple! Share a photo of your new watch and tag us while using the hashtag #MaganosWatches. We regularly select the best photos to share with our community. Don’t miss your chance to be featured!
2. Do you collaborate with influencers or bloggers?
Absolutely! We’re always excited to partner with creative minds. If you’re an influencer or blogger interested in collaborating, reach out to us at social@custom-kings.com, and we’ll get back to you!